Terms and Conditions

 

DELIVERY TO YOUR PLACE

 

GREECE 

  • Orders, are dispatched from us within 24 hours
  • No shipments are held on Saturday
  • No deliveries/handlings and shipments of orders are held on Sundays or Public Holidays
  • Orders that exceed the amount of 30 euro are free of transportation costs
  • Orders below the amount of 30 euro are charged with 3 euro
  • Cash on delivery is free  

 

EUROPEAN SHIPPING

  • All stocked items will be dispatched within 24 hours from the date the order is placed. Tracking information is sent via email on the day that orders are shipped out.
  • Please note that all orders are sent on weekdays only.
  • All items are delivered via DHL Global Mail International shipping services. 
  • Please make sure your shipping address is correct. We are unable to re-direct orders once they have been dispatched. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct address, we cannot be held responsible for lost or stolen packages. 
  • Orders that exceed the amount of 139€ are free of transportation costs.
  • We charge an amount for all orders abroad proportionally to your country when your order is less than 139€.
  • Orders arrive within 1-3 business days from the date that the parcel leaves our place. Please note that business days do not include weekends or national public holidays.

 

WORLDWIDE SHIPPING

  • The express delivery fee for USA, CANADA, MEXICO, ISRAEL, TURKEY, NORWAY SWITZERLAND, AUSTRALIA, CHINA, HONG KONG, DUBAI is not free
  • Orders exceeding 300€ are free of charge with DHL EXPRESS COURIER
  • Delivery costs for those countries vary based on the country that the order will be shipped
  • Please be advised that If your delivery destination is outside the European Union, you might have to pay handling and/or customs fees upon delivery. Customs fees may vary depending on the order value, country limits, etc. United Kingdom is no more part of the EU and is subject to UK Customs charges

 

RETURN OF PRODUCTS

You have the right to return products you have bought in case you are not satisfied with your purchase. The products can be exchanged for products of the same value, but in a different size or colour. There is also the option of exchanging the unwanted product with a different product of equal value, or receive a coupon equal to the original products value.

  • Although we have made every effort to display the colours accurately, we cannot guarantee that the display of the colours on your computer or device accurately reflects the true colour of the Products. Your Products may vary slightly from those images. Any minor inconsistencies between units of the same Product in characteristics such as grain, texture, knots and colour variation will not be classed as faults or defects.
  • You have the right to return products you have bought in case you are not satisfied with your purchase. The products can be exchanged for products of the same value, but in a different size or colour. There is also the option of exchanging the unwanted product with a different product of equal value, or receive a coupon equal to the original products value.
  • Except where Products supplied to you are faulty, you are responsible for the costs of returning the Products
  • All products before send are quality controlled 
  • Products must be returned within 7 days of receipt of your order and any items received after then may be discarded. Items must be returned in their original condition including tags and initial packaging.
  • If the return tag has been removed, the garment is no longer returnable.
  • Receipt must be included too
  • Once we have received the items, all returned items will be inspected before a refund is issued. Arkos reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric, in which case they will be returned to the sender. You will be notified via email if your returned item is not suitable for a refund.
  • The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Arkos will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
  • New product will be sent after we receive your package

 

Once we have received the items, all returned items will be inspected before a refund is issued. Arkos reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric, in which case they will be returned to the sender. You will be notified via email if your returned item is not suitable for a refund.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Arkos will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

 

In case you wish to return the products you have purchased the address in which the products have to be sent for return are:

Arkos
Leonida 3
Gerakas Attikis
P.O.15344
Tel: 210 6615182

 

 


Request for refund form

    Your Name (required)

    Your Email (required)

    Your Order number

    Select reason:

     

    if you received a faulty item please upload a photo.

     

    Notes





     

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